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A.E.R.O., Inc.
Return Goods Policy

Return Goods
Returned parts must have been originally purchased from A.E.R.O. Inc. and returned to us in new uninstalled condition, in their original packaging within 30 (thirty) days from the invoice date. Do not use the manufacturer's package as the shipping box. The manufacturer's box must be in sellable condition. Most manufacturers' packaging is not designed for shipping. Please package the manufacturer's box in a proper shipping box to protect the integrity of the original package and parts.

All returned goods require a Return Material Authorization (RMA) number be issued in advance of the return. RMA numbers can be obtained by contacting an A.E.R.O. Customer Service Representative. Items returned without an RMA number will not be processed and will be returned to you at your expense. Please include the RMA number with your return copy of the invoice or packing list.

All returned goods are subject to a restocking and handling charge of up to 25% and a minimum of 15%.

If the parts or products were 'Special Order'  the return is subject to the manufacturer's willingness to accept the product back. The return is also subject to any manufacturer’s handling charge plus a restocking fee.

No restocking fee will be charged on returns resulting from our error.

All return freight must be prepaid.

If returned goods are lost or damaged in transit to A.E.R.O., you must submit the claim against your carrier.

Core Credit
Since every manufacturer has different policies, please note the procedures required to receive your credit. Unless prior authorization is obtained from an A.E.R.O. Customer Service Representative, all cores must be 'like part numbers' and must be in serviceable condition. The customer will be responsible for all fees assessed by the manufacturer for substandard or unlike cores.

The only way to ensure a quick and correct core credit is to include an RMA number with the return core.  Exchange items sold by A.E.R.O. will be shipped with an RMA number. All core returns must be accompanied with the RMA number, customer’s name and the A.E.R.O. invoice number on which the exchange item was purchased. All cores must be returned to A.E.R.O. within 60 days from the original purchase date. If an RMA number was not included with the exchange item, you must call an A.E.R.O. Customer Service Representative to obtain an RMA number prior to returning the core.

Warranty
Any warranty covering products sold by A.E.R.O. is that of the manufacturer of the product. There are no implied warranties of the product sold by A.E.R.O. In no event shall A.E.R.O. be liable for consequential, incidental, or special damages.

Manufacturer’s items purchased through A.E.R.O. may be processed through A.E.R.O.

All warranty claims require a Return Material Authorization (RMA) number be issued in advance. RMA numbers can be obtained by contacting an A.E.R.O. Customer Service Representative. Warranty claims without an RMA number will not be processed and will be returned to you at your expense. Please include the RMA number with your return copy of the invoice or packing list.

Dated 10/10/07 Rev 3

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